SehatRX
SehatRX
SehatRX
From Waiting Rooms to Clicks: Redesigning the Patient Appointment Experience
From Waiting Rooms to Clicks: Redesigning the Patient Appointment Experience
From Waiting Rooms to Clicks: Redesigning the Patient Appointment Experience
UI UX Case Study
UI UX Case Study
UI UX Case Study
Designed By - Omprakash K.
Designed By -
Omprakash K.
Designed By - Omprakash K.
Context
Context
Context
The Context:From Frustration to Flexibility
The Context:From Frustration to Flexibility
The Context:From Frustration to Flexibility
Many patients find it hard to book doctor appointments due to long wait times, confusing processes, and lack of clear information. SehatRx is designed to solve these problems by providing a simple and user-friendly app that helps patients quickly find doctors, view their availability, and book appointments without any hassle.
Many patients find it hard to book doctor appointments due to long wait times, confusing processes, and lack of clear information. SehatRx is designed to solve these problems by providing a simple and user-friendly app that helps patients quickly find doctors, view their availability, and book appointments without any hassle.
Many patients find it hard to book doctor appointments due to long wait times, confusing processes, and lack of clear information. SehatRx is designed to solve these problems by providing a simple and user-friendly app that helps patients quickly find doctors, view their availability, and book appointments without any hassle.
“What if booking a doctor was as easy as ordering food or a cab?”
“What if booking a doctor was as easy as ordering food or a cab?”
“What if booking a doctor was as easy as ordering food or a cab?”
PROBLEM STATEMENT
PROBLEM STATEMENT
PROBLEM STATEMENT
Where the Pain Begins
Where the Pain Begins
Where the Pain Begins
Patients face confusion and delays when booking doctor appointments because of limited access to doctor availability, unclear schedules, and time-consuming methods like calls and in-person visits, leading to frustration and poor experience.
Patients face confusion and delays when booking doctor appointments because of limited access to doctor availability, unclear schedules, and time-consuming methods like calls and in-person visits, leading to frustration and poor experience.
Patients face confusion and delays when booking doctor appointments because of limited access to doctor availability, unclear schedules, and time-consuming methods like calls and in-person visits, leading to frustration and poor experience.
the solution
the solution
the solution
To reduce patient confusion, delays, and frustration when booking doctor appointments, I propose an idea for creating a simple, user-friendly digital platform that:
To reduce patient confusion, delays, and frustration when booking doctor appointments, I propose an idea for creating a simple, user-friendly digital platform that:
To reduce patient confusion, delays, and frustration when booking doctor appointments, I propose an idea for creating a simple, user-friendly digital platform that:
Lets patients easily search for available doctors based on specialty, location, and availability
Provides clear, real-time doctor schedules
Offers quick online booking without the need for phone calls or in-person visits
Sends automated confirmations and reminders to reduce missed appointments
Allows patients to reschedule or cancel appointments easily
Lets patients easily search for available doctors based on specialty, location, and availability
Provides clear, real-time doctor schedules
Offers quick online booking without the need for phone calls or in-person visits
Sends automated confirmations and reminders to reduce missed appointments
Allows patients to reschedule or cancel appointments easily
Lets patients easily search for available doctors based on specialty, location, and availability
Provides clear, real-time doctor schedules
Offers quick online booking without the need for phone calls or in-person visits
Sends automated confirmations and reminders to reduce missed appointments
Allows patients to reschedule or cancel appointments easily
The story
The story
The story
Where the Journey Begins
Where the Journey Begins
Where the Journey Begins
It all started when I noticed how many people around me family, friends, neighbors often complained about how hard it was to book a doctor’s appointment. Some didn’t know which doctor to choose, some didn’t know how to check available times, and others just gave up because the process was slow and confusing.
I wanted to explore: how can we make this easier?
It all started when I noticed how many people around me family, friends, neighbors often complained about how hard it was to book a doctor’s appointment. Some didn’t know which doctor to choose, some didn’t know how to check available times, and others just gave up because the process was slow and confusing.
I wanted to explore: how can we make this easier?
It all started when I noticed how many people around me family, friends, neighbors often complained about how hard it was to book a doctor’s appointment. Some didn’t know which doctor to choose, some didn’t know how to check available times, and others just gave up because the process was slow and confusing.
I wanted to explore: how can we make this easier?
overview
overview
overview
Before we proceed
Before we proceed
Before we proceed
My Role
My Role
My Role
Solo Designer & Researcher
Solo Designer & Researcher
Solo Designer & Researcher
Tools
Tools
Tools
Figma, Google Docs
Figma, Google Docs
Figma, Google Docs
Project Duration
Project Duration
Project Duration
2 months
2 months
2 months
Design Thinking Process
Design Thinking Process
Design Thinking Process
Design Thinking Process
Design Thinking Process
Design Thinking Process
1. Empathize
I spoke with patients to understand their struggles, frustrations, and what they really wanted when booking and managing appointments.
2. Define
I gathered all the insights and clearly defined the main problem: booking doctor appointments is often confusing, slow, and inconvenient for patients.
3. Ideate
I brainstormed ideas and features that could solve this problem, such as a simple doctor search, easy booking flow, clear schedules, and reminders.
4. Prototype
I created wireframes and interactive prototypes in Figma to bring the ideas to life and show how the app would look and work.
5. Test
Performed self-testing through a step-by-step walkthrough to simulate user experience and identify pain points.
1. Empathize
I spoke with patients to understand their struggles, frustrations, and what they really wanted when booking and managing appointments.
2. Define
I gathered all the insights and clearly defined the main problem: booking doctor appointments is often confusing, slow, and inconvenient for patients.
3. Ideate
I brainstormed ideas and features that could solve this problem, such as a simple doctor search, easy booking flow, clear schedules, and reminders.
4. Prototype
I created wireframes and interactive prototypes in Figma to bring the ideas to life and show how the app would look and work.
5. Test
Performed self-testing through a step-by-step walkthrough to simulate user experience and identify pain points.
1. Empathize
I spoke with patients to understand their struggles, frustrations, and what they really wanted when booking and managing appointments.
2. Define
I gathered all the insights and clearly defined the main problem: booking doctor appointments is often confusing, slow, and inconvenient for patients.
3. Ideate
I brainstormed ideas and features that could solve this problem, such as a simple doctor search, easy booking flow, clear schedules, and reminders.
4. Prototype
I created wireframes and interactive prototypes in Figma to bring the ideas to life and show how the app would look and work.
5. Test
Performed self-testing through a step-by-step walkthrough to simulate user experience and identify pain points.
research
research
research
Primary Research Approach
Primary Research Approach
Primary Research Approach
To understand user needs, I:
Interviewed 10 patients to hear about their booking problems.
Ran a short survey to learn what people want from a booking app.
Visited local clinics to observe how appointments are booked in person.
This research gave me clear insights to design SehatRx based on real patients needs.
To understand user needs, I:
Interviewed 10 patients to hear about their booking problems.
Ran a short survey to learn what people want from a booking app.
Visited local clinics to observe how appointments are booked in person.
This research gave me clear insights to design SehatRx based on real patients needs.
To understand user needs, I:
Interviewed 10 patients to hear about their booking problems.
Ran a short survey to learn what people want from a booking app.
Visited local clinics to observe how appointments are booked in person.
This research gave me clear insights to design SehatRx based on real patients needs.
research
research
research
Target Audience
Target Audience
Target Audience
The SehatRx app is designed for:
Patients — people of all ages, especially in urban and semi-urban areas, who want a simple, fast, and convenient way to book doctor appointments without long waits or confusing steps.
The goal is to help patients easily find doctors, check availability, and manage their medical bookings with confidence.
The SehatRx app is designed for:
Patients — people of all ages, especially in urban and semi-urban areas, who want a simple, fast, and convenient way to book doctor appointments without long waits or confusing steps.
The goal is to help patients easily find doctors, check availability, and manage their medical bookings with confidence.
The SehatRx app is designed for:
Patients — people of all ages, especially in urban and semi-urban areas, who want a simple, fast, and convenient way to book doctor appointments without long waits or confusing steps.
The goal is to help patients easily find doctors, check availability, and manage their medical bookings with confidence.
“Before we build better, we must understand what already exists.”
“Before we build better, we must understand what already exists.”
“Before we build better, we must understand what already exists.”
Let’s explore how today’s top healthcare apps perform—and where they leave users wanting more.
Let’s explore how today’s top healthcare apps perform—and where they leave users wanting more.
Let’s explore how today’s top healthcare apps perform—and where they leave users wanting more.
research
research
research
Competitive analysis
Competitive analysis
Competitive analysis
In today’s digital world, healthcare apps like Apollo 24/7, Tata 1mg, and Practo have made it easier to access doctors, medicines, and tests—but are they truly solving all patient problems?
To build a better, smarter solution, we first took a close look at what these existing apps offer—and more importantly, what they don’t. This comparison helps us understand the gaps, opportunities, and how SehatRX can truly stand out in the healthcare space.
In today’s digital world, healthcare apps like Apollo 24/7, Tata 1mg, and Practo have made it easier to access doctors, medicines, and tests—but are they truly solving all patient problems?
To build a better, smarter solution, we first took a close look at what these existing apps offer—and more importantly, what they don’t. This comparison helps us understand the gaps, opportunities, and how SehatRX can truly stand out in the healthcare space.
In today’s digital world, healthcare apps like Apollo 24/7, Tata 1mg, and Practo have made it easier to access doctors, medicines, and tests—but are they truly solving all patient problems?
To build a better, smarter solution, we first took a close look at what these existing apps offer—and more importantly, what they don’t. This comparison helps us understand the gaps, opportunities, and how SehatRX can truly stand out in the healthcare space.
App Name
App Name
App Name
Apollo 24/7
Apollo 24/7
Apollo 24/7
1mg
1mg
1mg
Practo
Practo
Practo
Doctor appointment
Doctor appointment
Doctor appointment
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Consultation modes
Consultation modes
Consultation modes
Chat/Video
Chat/Video
Chat/Video
Chat/Video
Chat/Video
Chat/Video
Chat/Video/In-person
Chat/Video/In-person
Chat/Video/In-person
Ambulance service
Ambulance service
Ambulance service
No
No
No
No
No
No
No
No
No
Medical tests
Medical tests
Medical tests
Lab/Home visit
Lab/Home visit
Lab/Home visit
Lab/Home visit
Lab/Home visit
Lab/Home visit
Lab visit
Lab visit
Lab visit
User experience
User experience
User experience
Professional, slightly
dense
Professional, slightly
dense
Professional, slightly
dense
Pharmacy-focused
Pharmacy-focused
Pharmacy-focused
Overloaded layout
Overloaded layout
Overloaded layout
Geographical reach
Geographical reach
Geographical reach
Selected cities
Selected cities
Selected cities
Pan-india
Pan-india
Pan-india
Metro cities
Metro cities
Metro cities